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AI Product Encyclopedia

Zoom Contact Center

1 companies • 1 mentions • Latest Q1 FY2026

Zoom Contact Center is an AI product referenced in SaaSocalypse earnings materials. It is currently mentioned by Zoom (ZM) and is associated with themes like AI workflows and product usage.

Common Customer Use Cases

  • None extracted

Recent Mentions

Zoom (ZM)

Q1 FY2026

Mentioned as Zoom Contact Center

Zoom positions itself as an "AI-first" company, promoting Zoom Workplace (powered by Zoom AI Companion) and naming AI-driven solutions such as Zoom Customer Experience and Zoom Revenue Accelerator. Management frames recent product launches and platform strength as drivers of efficiency, CX improvement, and sales reinvigoration. The release cites agentic AI as a forward-looking opportunity. Financially, Q1 FY2026 total revenue was $1,174.7M (up 2.9% YoY), non-GAAP operating income was $467.3M, GAAP net income was $254.6M, and non-GAAP free cash flow was $463.4M. Outlook includes Q2 revenue of $1.195–1.200B and FY2026 revenue of $4.800–4.810B, with corresponding non-GAAP EPS guidance.