Shareholder letter / filing capturedNo transcript↓ Falling
AI Surface Over Time
A historical globe of Zoom’s named AI products, capabilities, partnerships, use cases, and executive themes across the latest 4 quarters, with each theme anchored to when it first appeared.
51 normalized themesLatest: Q4 FY2026
Q1 FY2026Q2 FY2026Q3 FY2026Q4 FY2026Positioned by first-seen quarter
Zoom highlights embedded AI across its portfolio: Zoom AI Companion is described as built-in assistance across meetings, phone, and contact center, and management reported that paid AI was included in each of its top 10 Customer Experience (CX) deals, driving high-double-digit growth in Zoom Customer Experience. Management referenced the potential of agentic AI in product initiatives. Financially, Q4 FY26 revenue was $1,247.0M (up 5.3% YoY), GAAP net income $674.1M, non-GAAP operating income $489.7M, and Q4 free cash flow $338.4M. Guidance for FY27 anticipates total revenue of $5.065B–$5.075B and non-GAAP diluted EPS of $5.77–$5.81. No named external AI partnerships or developer-facing AI tools were disclosed in this release.
Quarterly Movement
Movement Read
Falling: Zoom is currently showing weaker or slower AI narrative momentum than the prior quarter.
Momentum currently reads -58.7%.
Evidence Snippets
Executive signal
paid AI included in each of our top 10 CX deals
Transcript / release tone extraction
Tone evidence
Zoom AI Companion
Transcript / release tone extraction
Narrative evidence
paid AI included in each of our top 10 CX deals
Narrative signal extraction
Narrative evidence
Zoom AI Companion
Narrative signal extraction
AI Products
Zoom AI Companion
Zoom Customer Experience
Strategic AI Partnerships
None extracted
AI Capabilities
agentic AI
conversation-to-workflow automation
automated follow-through
live contextual assistance
AI Primitives
None extracted
Major Customers
paid AI included in each of our top 10 CX deals
accelerating, high-double-digit growth in Zoom Customer Experience
Customer Use Cases
conversation-to-workflow automation
contact center automation
meeting assistance
phone assistance
internal workflow automation
Developer Tools
None extracted
AI Initiatives
None extracted
Management Focus Topics
AI in CX
conversation-to-workflow
agentic AI exploration
paid AI monetization
Narrative Risk Signals
uncertainty of future expenses
competition
security and infrastructure risks
macroeconomic conditions
Monetization Signals
paid AI included in major CX deals
built-in paid AI across product lines
Guidance Topics
FY27 revenue and EPS guidance
first quarter FY27 revenue guidance
Financial Signals
Revenue: $1.247 billion
Revenue Growth YoY: 5.3%
Gross Margin: 76.3%
Operating Income: $489.7 million
Net Income: $674.1 million
Free Cash Flow: $338.4 million
Next-Quarter Revenue Guidance: Not mentioned
Full-Year Revenue Guidance: FY2027 revenue: $5.065B to $5.075B.
How The Story Is Framed
Internal attribution: growing adoption of Zoom as a system of action
Internal attribution: customers choosing Zoom to turn conversations into workflows
External headwind: macro conditions and competition noted in forward-looking risk factors
External headwind: potential service outages and internet infrastructure risks