CRM vs WDAY

Salesforce positions itself as the 'operating system for the Agentic Enterprise' and is commercializing AI through its Agentforce family and Data 360. Key productized offerings include Agentforce (multiple modules: Sales, Service, Analytics, Marketing, Commerce, Integration) and the Agentforce 360 Platform. Management highlights large-scale usage metrics (2.4B Agentic Work Units, ~19T tokens processed), fast ARR growth (Agentforce ARR $800M, Agentforce+Data360 ARR > $2.9B) and strong adoption signals (29k deals, >60% bookings from expansions). Guidance: FY27 revenue $45.8B–$46.2B and Q1 FY27 revenue $11.03B–$11.08B. Financials show FY26 total revenue $41.525B (10% Y/Y), gross margin 78%, non-GAAP operating income $14.156B, GAAP net income $7.457B and free cash flow $14.402B. Tone is bullish with high innovation intensity and measurable monetization tied to Agentforce/Data 360, while risks include AI integration uncertainty, acquisition (Informatica) impacts and FX.

Workday positions itself as an "enterprise AI platform" and is actively shipping and monetizing AI capabilities: Sana Core and Sana Enterprise reached GA; Paradox Conversational ATS is available through Workday for conversational recruiting; Workday acquired Pipedream to provide integration for AI agents; and Workday launched an AI-powered Deployment Agent and a Workday EU Sovereign Cloud. Management emphasizes prioritized investment in an "agentic AI roadmap," delivered 1.7 billion AI actions in fiscal 2026, and expanded AI-related partnerships (Anthropic, Google BigQuery). Financially, fiscal 2026 total revenues were $9.552B (up 13.1% YoY), non-GAAP operating income was $2.824B, net income $693M, and free cash flow $2.777B. Guidance includes Q1 FY2027 subscription revenue of $2.335B and FY2027 subscription revenue of $9.925B–$9.950B; management also guided ~30% non-GAAP operating margin for FY2027 and reaffirmed investments in its agentic AI roadmap.